Need to Return an Order?

 

We’re sorry to hear your purchase didn’t meet your needs. Please read below to initiate your return.

Return Policy

Our Support staff will help you complete a return for any of the following within 30 days of purchase:

Unmodified or unused product in original packaging;
Product damaged in transit; or
If the incorrect item was received.

Notice: If the product(s) was purchased over 15 days ago or has been modified, soldered, damaged or the original state has been altered in any way, IC Outlets reserves the right to deny the return.

See full return guidelines below:

  • All returns must be initiated within 30 days of purchase. You can initiate a return by completing the form above.
  • All returns must be reviewed and authorized by Support prior to sending any Product(s) back.
  • Returns must be in original packaging and include all parts and accessories included with the Product(s). Your return may be denied if it is received in incomplete or damaged condition.
  • Any applicable restocking fees will be communicated to you via email and will be available on your return authorization information if your return request is approved.
  • Refunds, if applicable, will be applied to original payment method or store credit.
  • Returns may take up to 2 weeks to process, not including transit times.
  • Exchanges cannot be modified to include different or additional Product(s).
  • IC Outletswill cover/refund return shipping charges if the damage is found to be related to a defective unit.
  • IC Outletsdoes not allow returns for damage caused by misuse, modifications, improper installation, etc; or for wear from normal use, over-voltage, ESD damage, or improper handling.
  • For best service and lowest risk of loss/damage to your return, we suggest that it is sent via a trackable shipping method.
  • Please note that IC Outletsis not responsible for lost returns sent via non-trackable methods.

Non-Returnable Items

Unfortunately, there are a few product segments/types we cannot offer returns on, including:

  • Batteries: lithium ion, lithium metal, lithium coin cell, NiMH, Alkaline, and any other battery types not explicitly listed here.
  • DropShip Products: Products shipped by a third party fulfillment center and not shipped directly from IC Outlets.
  • Products Listed As: “Ding & Dent”, “As Is”, “Clearance”, or “No Warranty” at time of purchase
  • Non-Cancelable/Non-Returnable (NCNR) Products: Products accompanied by a signed NCNR; Products listed as cannot be returned by the Manufacturerer; etc.
  • Products Listed as Not Allowed for Return on Product Page

If a non-returnable item arrives damaged or is not functioning properly, please do not hesitate to contact Support to see if further action may be taken.

IC Outlets reserves the right to refuse a return but the rationale behind the refusal will be shared.