Contact Us

Please go to our front page of our website, www.icoutlets.com, and click the “Login In” link in the upper right-hand corner, then the “Create Account” link. From there, you will be taken to a “Create a new account” page where you will enter your information and choose a password. We definitely recommend checking the “Allow Remote Shopping Assistance” box as that will give our Support Team access to be able to assist you more easily if you have any questions while placing your order.

Click “Create an Account”, and you’re all set! The Welcome page will give you a brief of some tools you have access too, with a lot more available (addresses, orders, invoices, etc.) via the “Your Account” menu in the upper right.

If you have an account, make sure you are logged in first. Then start looking for items you wish to purchase, using either the search box in the upper left or the list of categories on the drop down menu at the top of the site. If the product you want is in stock, click “add to cart” to add them to your online shopping cart. If you would like more than one unit, be sure the change the quantity before adding to your cart.

Shipping costs will vary greatly depending on what you’re ordering, where it is shipping to, and what shipping method you choose. When you select the shipping method you want to use while in checkout, it will show you the actual amount you’ll be charged for shipping.  This is the actual amount we are charged by the shipping courier.

We accept credit cards (Visa, MasterCard, American Express and Discover), PayPal, Escrow, check, money order, or wire transfer. United States (USD) funds only, and we do not accept COD orders.

 If you require a quote before your purchase can be completed please contact our  Please be sure to include the IC Outlets part number as well as the quantity you need. You can also the choose “Offline Payment” payment method in checkout to get your order in the system now and handle a formal order with payment later. This is a useful ‘self service’ tool if you need a quote to get a purchase approved. Place your order with this option and you can use the resulting invoice as the quote. You can also contact our  and we can provide you with a more official quote if you require. Then, when you are ready to order we can cancel the Offline Payment order so you can place the active, paid order. 

If you no longer need the order as placed, please contact our Sale Team so we can cancel it.

This option is not available for guest checkout.

Yes we probably do! However, please keep in mind we cannot ship to Iran, North Korea, Sudan, Syria, Russia and specific regions of Ukraine {Crimea, Donetsk, and Luhansk} We still can’t ship to Cuba normally, but that is theoretically changing sooner than later.

Shipping orders to addresses outside of Hong Kong will most likely incur customs fees, duties, and/or taxes on the way. We have no control over these fees, and can’t predict or pay them for you.

Please make sure you are up to date on any customs and import rules and regulations for your country, as they vary greatly from country to country, item to item, and even by shipping company. We do expect you, the customer, to be aware of anything that might affect your order on its way in to your country, and you likely speak the language better than we do!

If you refuse to pay the duties and taxes and opt to have the package returned to us, we will still be charged those fees on the way out of your country and on the way in to ours. Those charges will be subtracted from any refund you may be eligible for.