Shipping Policy

 

We ship in-stock orders as soon as possible, typically within 1-3 business days (certain orders may take a little longer but this is a typical timeframe for shipment, apart from futures).

You will be sent at least 2 emails for each order you place:

  • An Order Confirmationemail that verifies that your order is in our system.
  • A Shipment Notificationemail to let you know that your order is ready to go. It will ship out either that day or the next (this can sometimes take longer for USPS shipments).

Delivery estimates are from the date the order is shipped, not when it is placed. Unfortunately, once an order has shipped there is nothing we can do to speed up delivery time.

Lost or Stolen Packages
While we take every precaution to ensure your order arrives safely, IC Outlets cannot be held responsible for lost or stolen packages once they have been shipped. Any financial loss resulting from a package not arriving falls under the responsibility of the shipping carrier selected at checkout.

If your package is lost or stolen:

  • Please contact the shipping carrier directly to initiate a claim.
  • You may reach out to support@icoutlets.com if you need any documents, such as a proof of shipment or invoice, to file a claim with the carrier.

We understand how frustrating lost shipments can be and will do our best to provide the documentation and support you need to resolve the issue quickly.

Shipping Methods
We offer multiple shipping options to allow you to decide when your order arrives. Delivery estimates listed are based on when the order ships and can vary based on your physical location and accessibility by the carrier.

Logistics Tracking
Once shipped, the order status will be updated to “Shipped,” and a tracking number will be attached to the order. You can use this tracking number to check the logistics at any time.

Shipping Cost
Freight charges vary depending on the distance and tax rate changes in different regions.

We ship to over 80 countries around the world and that list continues to grow each year! Most international shipments will incur additional fees in the form of duties and taxes. These fees fall to the responsibility of the customer, are defined by customs in the country with which you are importing, and may not be visible until the order enters the destination country. IC Outlets is not able to estimate or calculate those charges at teh time the order is placed.

Out of Stock
If a Product you order is out of stock at time of order placement, you may elect to have it shipped on a subsequent shipment date, subject to availability. Except as otherwise provided on the Site, additional shipping charges will apply to each shipment. Backorders will be held based on your request.

Please read below for more information:
Packages can be returned to us for missing or incorrect address information.

To prevent this from happening: please take a moment to check and ensure your address book is up to date. There is also an order review page where you can double check this information.
Packages can be returned to us if they are refused at customs for any reason. Sometimes we choose to get these packages back. If there are any customs fees and shipping charges to return your order, this will be deducted from any due refund.
Please note that if your package is marked to be returned to IC Outlets, it could take longer than expected to receive as these packages are not marked as a priority from the shipping company. Sometimes it can take a couple of weeks before we get them back!
We will only hold a returned package for one week before we restock and refund (if applicable). If you are wondering where your order is, please also check your spam filter as we may be trying to get ahold of you!
If the carrier you select charges us to return the package, we reserve the right to deduct that amount from any due refund.
If you think your package is going to be returned to us, please send an email to our Support Team so we can note your order and wait for its return.